INFORMATIONS

SHIPPING

We are based in FRANCE, United Kingdom. We offer FREE STANDARD SHIPPING worldwide – including Europe, North America, South America, Asia, Australia, and even New Zealand. For local FR customers we deliver within 3-7 business days. Our standard international shipping time is 10-25 days.. If you’re unsure if we ship to your location, please get in touch with us at contact. We ship with well known carriers so you can rest assured that your Timepiece will be delivered on time and securely.

We offer a 30 day money back guarantee
Any brand new product can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all domestic and international orders. Please contact Customer Support Team at contact to schedule your return.
If there is a problem with the quality of your product you can return it and get full refund within 30 days. Transit times are not included within this time. Also, the shipping cost is on us if the return or exchange is caused by our fault.
Item must be unworn (blemishes, scratches, signs of wear etc.) - if the returned items fails this test, they will be returned back to you. Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our returns policy and ensure that all criteria are met before physically sending any items back to us.

Note: freedom-yoga reserves the right to charge a handling fee on all returned products.

General Returns

1. All products must be returned in their original condition.

2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

Returning For Replacement Or Refund

1. Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

2. Non Quality Issues:

Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund